Terms and Conditions
Please read these terms and conditions carefully before using Pregacoach teleconsulting platform and pregnancy care services.
Last updated: October 13, 2025
Introduction
Welcome to Pregacoach. These Terms and Conditions ("Terms") govern your use of our teleconsulting platform and pregnancy care services. By accessing or using our services, you agree to be bound by these Terms.
Important: If you do not agree to these Terms, please do not use our services. These Terms constitute a legally binding agreement between you and Pregacoach.
Definitions
"Pregacoach" or "We"
Refers to the Pregacoach platform, its operators, and affiliated healthcare providers.
"User" or "You"
Refers to any individual who accesses or uses our services, including patients, healthcare providers, and other users.
"Services"
Refers to all teleconsulting, pregnancy care, and related services provided through our platform.
"Platform"
Refers to our website, mobile application, and all related technology infrastructure.
Acceptance of Terms
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. You also agree to comply with all applicable laws and regulations.
- You must be at least 18 years old to use our services
- You must provide accurate and complete information
- You are responsible for maintaining the confidentiality of your account
- You agree to use our services only for lawful purposes
Services Description
Teleconsulting Services
- Video consultations with qualified healthcare providers
- Online appointment scheduling and management
- Digital prescription and medication management
- Health record storage and access
- Emergency consultation services
Pregnancy Care Services
- Prenatal care and monitoring
- Garbha Sanskar guidance and support
- Lactation and breastfeeding support
- Pediatric care consultations
- IVF treatment coordination
- Nutrition counseling and physiotherapy
Additional Services
- Hospital finder and referral services
- Educational webinars and events
- Health calculators and tracking tools
- Community support and forums
User Responsibilities
Account Management
- Provide accurate and up-to-date information
- Maintain secure login credentials
- Notify us of any unauthorized access
- Update contact information promptly
Appropriate Use
- Use services only for legitimate medical needs
- Respect healthcare providers and staff
- Follow prescribed treatment plans
- Report any technical issues promptly
Prohibited Activities
- Sharing false or misleading medical information
- Attempting to access other users' accounts
- Using the platform for illegal activities
- Harassment or abuse of healthcare providers
- Violation of intellectual property rights
Medical Disclaimer
Important Medical Notice
Teleconsulting Limitations: Our teleconsulting services are designed to complement, not replace, in-person medical care. Some conditions may require physical examination or immediate in-person treatment.
Emergency Situations: In case of medical emergencies, please contact your local emergency services immediately or visit the nearest hospital. Do not rely solely on our platform for emergency care.
Professional Judgment: All medical advice provided through our platform is based on the professional judgment of qualified healthcare providers, but individual results may vary.
Second Opinion: We encourage you to seek second opinions for serious medical conditions and to maintain regular in-person care with your primary healthcare provider.
Payment Terms
Payment Methods
We accept various payment methods including:
- Credit and debit cards
- Net banking
- UPI payments
- Digital wallets
- Insurance coverage (where applicable)
Billing and Refunds
- All fees are charged in advance of service delivery
- Refunds are processed according to our refund policy
- No refunds for completed consultations
- Cancellation fees may apply for missed appointments
- Insurance claims are subject to provider approval
Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Data Security: We implement industry-standard security measures to protect your personal and health information. However, no system is completely secure, and you use our services at your own risk.
Intellectual Property Rights
Our Content
All content on our platform, including text, graphics, logos, images, and software, is the property of Pregacoach or its licensors and is protected by copyright and other intellectual property laws.
User Content
You retain ownership of any content you submit to our platform. By submitting content, you grant us a license to use, modify, and display such content for the purpose of providing our services.
Limitation of Liability
Disclaimer of Warranties
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely secure.
Limitation of Damages
To the maximum extent permitted by law, Pregacoach shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from your use of our services.
Termination
Termination by You
You may terminate your account at any time by contacting our support team. Upon termination, your access to our services will be discontinued, and your data will be handled according to our Privacy Policy.
Termination by Us
We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or for any other reason at our sole discretion. We will provide reasonable notice when possible.
Governing Law and Dispute Resolution
Governing Law
These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.
Dispute Resolution
We encourage you to contact us first to resolve any disputes. If we cannot resolve the dispute amicably, it may be subject to binding arbitration or court proceedings as per applicable law.
Changes to Terms
We may update these Terms from time to time to reflect changes in our services or legal requirements. We will notify you of any material changes by:
- Posting the updated Terms on our website
- Sending you an email notification
- Displaying a notice in our app
Your continued use of our services after any changes constitutes acceptance of the updated Terms.
Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Phone
+91 91469 50101
Monday - Friday, 9 AM - 6 PM IST
Mailing Address
Pregacoach
Row House No. 2, Ujwal Greens, B-Society
Lane Number 20A, Behind Murali Veg Hotel
Dhayari, Pune, Maharashtra - 411041
India
Acknowledgment
By using our services, you acknowledge that you have read and understood these Terms and Conditions, and you agree to be bound by them. If you do not agree to these Terms, please discontinue use of our services immediately.