Privacy Policy
Your privacy is important to us. This policy explains how Pregacoach collects, uses, and protects your personal information during teleconsulting and pregnancy care services.
Last updated: October 13, 2025
Introduction
Pregacoach ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our teleconsulting platform and pregnancy care services.
By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.
Information We Collect
Personal Information
- Name, email address, phone number, and date of birth
- Medical history, pregnancy details, and health records
- Payment information (processed securely through third-party providers)
- Emergency contact information
- Profile pictures and identification documents
Health Information
- Medical consultations and treatment records
- Prescription medications and dosages
- Lab reports and diagnostic results
- Vaccination records and immunization history
- Pregnancy tracking data and milestones
Technical Information
- Device information and IP address
- Browser type and version
- Usage patterns and app interactions
- Location data (with your consent)
- Cookies and similar tracking technologies
How We Use Your Information
Medical Services
- Provide teleconsulting and medical advice
- Schedule and manage appointments
- Maintain medical records and history
- Coordinate with healthcare providers
- Send medication reminders
Platform Operations
- Process payments and billing
- Send service notifications
- Improve our platform and services
- Provide customer support
- Ensure platform security
Information Sharing and Disclosure
We DO NOT sell your personal information
We never sell, rent, or trade your personal or health information to third parties for marketing purposes.
We may share your information only in these limited circumstances:
- Healthcare Providers: With your consent, we share relevant medical information with your doctors, specialists, and healthcare team
- Emergency Situations: In case of medical emergencies, we may share information with emergency responders or family members
- Legal Requirements: When required by law, court order, or to protect our rights and safety
- Service Providers: With trusted third-party vendors who help us operate our platform (under strict confidentiality agreements)
- Business Transfers: In case of merger, acquisition, or sale of assets (with prior notice)
Data Security
Technical Safeguards
- End-to-end encryption for all communications
- Secure data transmission (HTTPS/TLS)
- Regular security audits and penetration testing
- Multi-factor authentication for staff access
- Secure cloud infrastructure with regular backups
Administrative Safeguards
- HIPAA-compliant data handling procedures
- Staff training on privacy and security
- Limited access to personal information
- Regular privacy impact assessments
- Incident response and breach notification procedures
Your Rights and Choices
You have the right to:
- Access and review your personal and health information
- Request corrections to inaccurate information
- Request deletion of your account and data
- Opt-out of non-essential communications
- Request a copy of your data in a portable format
- Withdraw consent for data processing
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
Data Retention
We retain your personal and health information for as long as necessary to provide our services and comply with legal obligations. Medical records are typically retained for a minimum of 7 years as required by healthcare regulations.
When you delete your account, we will securely delete your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie settings through your browser preferences.
Note: Disabling certain cookies may affect the functionality of our platform and your ability to access certain features.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Displaying a notice in our app
Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Phone
+91 91469 50101
Monday - Friday, 9 AM - 6 PM IST
Mailing Address
Pregacoach
Row House No. 2, Ujwal Greens, B-Society
Lane Number 20A, Behind Murali Veg Hotel
Dhayari, Pune, Maharashtra - 411041
India
Compliance Notice
This Privacy Policy complies with applicable data protection laws including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India. We are committed to maintaining the highest standards of privacy and data protection for all our users.