Account & Data Deletion

This page explains how to delete your Pregacoach account and the personal data associated with it, in line with India’s Digital Personal Data Protection Act, 2023 and the Google Play and Apple App Store account-deletion requirements.

Deletion applies to the account you created on the Pregacoach mobile app (Android / iOS) and web application, and to the dependent profiles (such as a spouse or newborn) you manage under that account. Read this together with our Privacy Policy.

The fastest way is from inside the app, while signed in:

• Open the Pregacoach app and sign in.
• Go to Profile → Settings → Delete account.
• Confirm. You will be asked to re-authenticate, then your account is scheduled for deletion.

This is available on both Android and iOS, and on the web app at app.pregacoach.com under the same Settings menu.

If you cannot access the app, you can ask us to delete your account and data by email. Write to [email protected] from the email address or phone number registered with your account, with the subject “Account deletion request”. We verify your identity before acting on the request to protect your account.

On a verified deletion request we permanently remove, or irreversibly anonymise:

• your profile and login credentials, and the dependent profiles you manage;
• your contact details, clinical profile and saved preferences;
• documents and reports you uploaded, and tele-consultation recordings;
• your device push-notification tokens and session data.

Once deletion completes you can no longer sign in, and the data above cannot be recovered.

A limited set of records is retained where the law requires it, even after your account is deleted. While retained, this data is access-controlled, encrypted and not used for any other purpose:

• Prescriptions and consult records — kept for seven years as required by the NMC Telemedicine Practice Guidelines, 2020 and Indian medical record-retention norms.
• Financing records — if you applied for EMI/financing, the NBFC retains its records for the period RBI/KYC rules require; that data sits with the NBFC.
• Transaction and tax records — minimal payment/invoice metadata retained to meet accounting, tax and audit obligations.

When the statutory period ends, the retained data is deleted or irreversibly anonymised.

We acknowledge a deletion request within 48 hours and complete deletion within 30 days of verifying it. Encrypted backups that may still contain your data are rotated out on our standard backup cycle, after which no copy remains except the statutory records described above.

For any question about deletion or your data rights, contact our Grievance & Data Protection Officer at [email protected]. If you are not satisfied with our response, you may escalate to the Data Protection Board of India.